Contact & Support — SolvexApps

Quick Help: Check our FAQ page first — most questions are answered there instantly! For urgent issues, email us directly.

📧

Email Support

General questions, technical support, and account help

support@solvexapps.de

🚨

Bug Reports

Found a bug or experiencing technical issues?

bugs@solvexapps.de

💡

Feature Requests

Suggest new features or improvements to our apps

features@solvexapps.de

🔒

Privacy & Legal

GDPR requests, privacy concerns, and legal matters

privacy@solvexapps.de

Response Times

Support Level by Plan

Free Plan: 48–72 hours (business days)
Basic Plan: 24–48 hours (priority support)
Pro Plan: 12–24 hours (priority support)
Premium Plan: 4–12 hours (priority support)

Bug Reports: Critical issues affecting store functionality are prioritized regardless of plan.

Before You Contact Us

Quick Troubleshooting Checklist

✅ Check our FAQ page for common solutions
✅ Verify the app is properly installed and configured
✅ Check your current plan limits in Usage & Billing
✅ Try the setup instructions deep links
✅ Test in a different browser or device

Information to Include in Your Email

To help us assist you faster, please include:

Your Shopify store URL (e.g., yourstore.myshopify.com)
Which app you're having trouble with
Detailed description of the issue or question
Screenshots or screen recordings if relevant
Steps you've already tried to resolve the issue
Browser and device you're using

Common Support Topics

Installation Help

Theme compatibility and setup
Deep link troubleshooting
Manual installation assistance
Settings configuration guidance

Billing & Account

Plan upgrades and downgrades
Usage limit questions
Billing and payment issues
Account management

Technical Issues

Delivery dates not displaying
Incorrect date calculations
Mobile responsiveness problems
Theme compatibility issues

Customization

Custom styling and appearance
Text and language customization
Advanced configuration options
Integration with other apps

Support Languages

We provide support in:

English: Full support for all inquiries
German (Deutsch): Native language support
Other languages: We'll do our best using translation tools

Self-Help Resources

Many questions can be answered instantly using our resources:

Documentation

FAQ — Frequently Asked Questions
Setup instructions (available in-app)
Video tutorials (coming soon)
Best practices guides (coming soon)

In-App Help

Setup Instructions with step-by-step guidance
Theme compatibility checker
Deep link generator
Live preview functionality